Privacy policy

Privacy Policy

Last updated: July 12, 2026

This Privacy Policy describes how HomeCrate Inc. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from homecrate.com (the "Site") or otherwise communicate with us.

By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information
We collect personal information about you from a variety of sources, depending on how you interact with us.

Information We Collect Directly from You

  • Basic contact details including your name, address, phone number, email
  • Order information including billing address, shipping address, payment confirmation, email address, phone number
  • Account information including your username and password
  • Shopping information including items you view, add to your cart, or add to your wishlist
  • Customer support information you provide when contacting us

Information We Collect Through Cookies
We automatically collect certain information about your interaction with our Site using cookies and similar technologies, including device information, browser information, network information, IP address, and other usage data.

Information We Obtain from Third Parties
We may obtain information about you from third parties who support our Site and Services, including Shopify and our payment processors, who collect payment information to process your orders.

How We Use Your Personal Information

  • Providing Products and Services — to process payments, fulfill orders, manage your account, arrange shipping, and facilitate returns and exchanges
  • Marketing and Communications — to send you order updates, promotional emails, and other communications (you may opt out at any time)
  • Security and Fraud Prevention — to detect and prevent fraudulent or illegal activity
  • Customer Support — to respond to your inquiries and improve our Services

Cookies
We use cookies to power and improve our Site, remember your preferences, and understand how visitors use our Services. For details on cookies related to our Shopify-powered store, see https://www.shopify.com/legal/cookies. Most browsers accept cookies automatically, but you can adjust your browser settings to remove or reject them.

How We Disclose Personal Information
We may share your personal information with:

  • Vendors and service providers who support our operations (payment processing, fulfillment, shipping, customer support, data analytics)
  • Shopify, our e-commerce platform provider
  • Parties involved in a business transaction such as a merger, or as required to comply with legal obligations
  • Third parties when you direct or consent to such disclosure

We do not sell your personal information to third parties for their own marketing purposes.

User-Generated Content
If you submit product reviews or other content to public areas of our Site, this content will be publicly visible. We are not responsible for how others may use information you choose to make public.

Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for the privacy or security practices of any third-party sites you visit through these links.

Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us so we can delete it.

Security and Retention
We take reasonable measures to protect your personal information, though no method of transmission or storage is completely secure. We retain your information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices
Depending on where you live, you may have rights including the right to access, correct, delete, or receive a copy of your personal information. To exercise these rights, contact us using the details below. We will not discriminate against you for exercising your privacy rights.

International Users
We may process and store your personal information in the United States. By using our Services, you consent to this processing.

Complaints
If you have concerns about how we handle your personal information, please contact us using the details below.

Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

HomeCrate Inc.
7 Hudson Pointe
Monroe, NY 10950
United States
Email: ben@homecrate.com
Phone: (845) 249-8868